Privacy Policy for joranalyvio.sbs

Your privacy matters. This policy explains how we protect and use your data, following all South African regulations and global standards.

Types of Information Collected

We gather only necessary information to deliver, maintain, and improve our services.

• Personal identifiers: Name, contact details, and account logins used for client management and support.
• Log and usage data: IP address, access times, and device information for security, troubleshooting, and analytics.
• Preference settings: Alert customisation, notification methods, and platform usage preferences to personalise experience.
• Compliance documents: Any required verification documents or IDs to comply with South African financial laws.

How We Use Your Data

Your information is processed and stored to deliver our service with maximum security and transparency.

• To create, manage, and support your platform account and provide relevant updates.
• To enable you to receive automated trading recommendations and set up your preferred notifications.
• To ensure regulatory compliance and verify your identity where required by law.
• For ongoing service improvement, troubleshooting, and analysis to enhance your user experience.

Legal Basis for Processing

We process your data according to applicable South African and international privacy laws.

The lawful bases include consent provided during signup, contractual necessity for service delivery, and legal obligations under financial regulations.

Information Sharing

We do not sell your personal data. Information is shared only as described below.

• With regulators or law enforcement when required under South African law, such as for investigations or audits.
• With service providers responsible for infrastructure, data security, and communication technology.
• With your explicit consent, information may be shared with partners to deliver specific features or integrations.

Data Security

Your data’s security is central to our operation. We implement encryption, secure access controls, and regular audits to uphold industry best practices in safeguarding your data against loss, misuse, or unauthorised access. All employees are trained on handling sensitive data responsibly.

Your Data Rights

As a user, you can manage and protect your information as explained below.

• Request access to your stored data and receive a copy in a structured format.
• Rectify any incorrect or incomplete personal information by contacting support.
• Request erasure of your data, subject to regulatory retention obligations.
• Withdraw consent for certain uses, which may impact service delivery.

Cookies and Tracking

We use cookies for secure login, analytics, and user preference management. You may opt out of non-essential cookies at any time through your browser or settings.

Read our Cookie Policy Read our Cookie Policy

Contact Us

Questions or requests regarding privacy can be directed to our dedicated support team using the details below.

Policy Changes and Updates

We review this policy regularly and update it as needed to remain compliant. Material changes are communicated in advance.